Alpha888 is fully committed to protecting the privacy and personal data of every Malaysian member. This document clearly explains how we collect, use, store, and protect your information — in plain, straightforward language.
Alpha888 takes your privacy seriously. This Privacy Policy transparently explains how Alpha888 Operations Limited collects, uses, stores and protects your personal data when you use the alpha888 platform, including the website, mobile app and all related services.
This Privacy Policy applies to all users who access or use the alpha888 platform, including registered members, website visitors, and any individuals who interact with our services in any capacity. By using the alpha888 platform, you agree to the collection and use of information as described in this document.
Alpha888 operates in compliance with applicable data protection laws, including Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international legislation. We are committed to ensuring that your personal data is processed fairly, lawfully and transparently.
This Privacy Policy document should be read together with Terms & Conditions and Responsible Gaming Policy alpha888 as a complete set of governing documents.
When you register an alpha888 account, we collect the following information to verify your identity and provide our services:
To process deposits and withdrawals, we collect information related to the payment method you use, including:
Alpha888 automatically collects technical data when you use our platform:
| Data Type | Example | Purpose of Collection |
|---|---|---|
| Device Data | Device type, OS, web browser | Platform optimisation |
| IP Location Data | Country, city (approximate) | Security & Compliance |
| Activity Logs | Games played, session duration | Support & responsible gaming |
| Cookie Data | User preferences, login sessions | User experience |
| Communication Data | Live chat transcripts, support emails | Service quality |
Alpha888 uses your personal data only for legitimate, necessary purposes that are directly related to the provision of our services. The following are the specific purposes for which your data is used:
Alpha888 may send you the following communications via email or in-platform notifications:
You can opt out of promotional emails at any time by clicking the "Unsubscribe" link at the bottom of any email or by contacting alpha888 support.
Alpha888 retains your personal data for as long as your account remains active, and for a specified period following account closure, as required by applicable law:
Alpha888 implements multiple layers of technical security to protect your personal data from unauthorised access, disclosure, alteration, or destruction:
Security Notice: While alpha888 maintains strict security measures, no system is 100% impenetrable. You are also responsible for keeping your account password secure. Do not share your login credentials with anyone.
Alpha888 does not sell your personal data to any third party for marketing or other commercial purposes. However, there are limited circumstances in which we may share your data:
Alpha888 works with carefully selected third-party service providers to help deliver our services. These providers have limited access to your data and are bound by strict confidentiality agreements:
Alpha888 may be required to disclose personal data when mandated by Malaysian law or a valid court order, including in connection with criminal investigations, anti-money laundering efforts, or applicable tax claims.
In the event of a merger, acquisition, or sale of alpha888's assets, user data may be transferred as part of that transaction. You will be notified in advance and given the option to delete your account where applicable.
Alpha888 uses cookies and similar tracking technologies to enhance the user experience and analyse platform usage. Cookies are small text files stored on your device.
| Cookie Type | Usage Examples | Duration | Category |
|---|---|---|---|
| Essential Cookies | Login sessions, CSRF security | Session | |
| Preference Cookies | Language, display format, preference settings | 1 year | |
| Analytics Cookies | Page usage statistics, platform performance | 2 years | |
| Performance Cookies | Load times, technical errors | 6 months | |
| Marketing Cookies | Relevant advertising, retargeting | 90 days |
You can manage your cookie preferences through your web browser settings. Please note that disabling essential cookies may affect the functionality of the alpha888 platform.
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and related data protection laws, you have the following rights regarding your personal data held by alpha888:
You have the right to request a copy of the personal data we hold about you. Requests can be submitted via email to support@alpha888.io and will be processed within 30 days.
If your personal data is inaccurate or out of date, you have the right to request a correction. Log in to your account and update your profile information, or contact our support team.
You may request the deletion of your personal data, subject to our legal retention obligations (e.g., financial records that must be kept for 7 years). Contact support@alpha888.io.
You have the right to object to the processing of your data for direct marketing purposes at any time. This right may be exercised via the unsubscribe link or by contacting us directly.
You have the right to receive your personal data in a machine-readable format (JSON or CSV) for transfer to another platform, where this is technically feasible.
Under certain circumstances, you may request a restriction on the processing of your data while any dispute regarding its accuracy or the legitimacy of processing is being resolved.
To exercise any of the rights above, please contact our Data Protection Officer (DPO) at support@alpha888.io with the email subject line "Privacy Rights Request". We will respond within 30 days.
The alpha888 platform is restricted to individuals aged 18 and above only. We do not knowingly collect or store personal data from individuals under the age of 18. Should we discover that a minor's data has been collected inadvertently, we will promptly delete that data and close the account in question.
If you are a parent or guardian who believes your child has provided personal data to alpha888, please contact us immediately at support@alpha888.io so that we may take the appropriate action.
Alpha888 may transfer your personal data to servers or service providers located outside Malaysia. When such transfers occur, we ensure that protection equivalent to Malaysian standards is maintained through:
Alpha888's key game providers, including Evolution Gaming and Pragmatic Play, operate under strict gaming licences with high data protection standards, ensuring your data is safeguarded at every level.
Alpha888 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When material amendments are made, we will:
Your continued use of the alpha888 platform after any amendments take effect constitutes your acceptance of the updated Privacy Policy. If you do not agree with the changes, please discontinue use of the platform and contact us to close your account.
If you have any questions, concerns or complaints regarding how alpha888 handles your personal data, please contact our Data Protection Officer (DPO):
If you are dissatisfied with how we have handled your privacy complaint, you have the right to escalate it to Malaysia's Personal Data Protection Department (PDPD), which operates under the Ministry of Communications and Digital.
For all privacy and data protection enquiries, please email us at support@alpha888.io stating your enquiry type clearly. We will assist you promptly.
Six concrete actions we take every day to keep your personal data safe with alpha888.
Every bit of data transmitted between your device and alpha888's servers is encrypted using SSL 256-bit — the same standard used by Malaysia's major banks. Your financial details, including Touch 'n Go and DuitNow information, are unreadable to any third party.
Alpha888's KYC (Know Your Customer) process ensures that every account belongs to a real individual aged 18 or above. This protects all members from identity misuse and maintains a safe gaming environment for all Malaysian players.
The alpha888 cybersecurity team monitors all platform activity around the clock. Any suspicious activity is automatically detected and blocked by our systems before it can impact your account.
Your personal data is stored in encrypted databases on high-standard servers. Strict access controls ensure that only authorised and necessary personnel can access user data — and every access is logged for audit purposes.
Alpha888 gives you full control over your personal data. Easily update your profile information, manage communication preferences, and exercise your privacy rights (access, correction, deletion) through your account control panel or our 24/7 customer support.
Alpha888 operates in full compliance with Malaysia's Personal Data Protection Act 2010 (PDPA). We conduct regular internal and external reviews to ensure our privacy practices consistently meet or exceed all applicable legal requirements.
Alpha888 protects your privacy at every level. Join over 500,000 members across Malaysia and enjoy a welcome bonus of up to RM888.
Register Free Now Log In